Knowledge Base
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Troubleshooting & Support
Opening a Support TicketCheck known issues and knowledge base first, then submit a ticket with product, simulator version, issue category, description, and attachments.Read→My Rotary knobs don't work!This means you must set your Cockpit Interaction System to Legacy.Read→Mail Update Failed errorYou must contact CSS Support to resolve this.Read→How to collect Logs for SupportGuidance on collecting logs to recieve support.Read→My Aircraft does not initialize!This normally means that the CSS Launcher is unable to connect to the sim.Read→Unable to create add-on entry for MSFS errorInstructions on recieving the "Unable to create add-on entry for MSFS 2020/2024" error in the CSS Launcher.Read→My antivirus is flagging the CSS LauncherSometimes, the CSS Launcher may cause false positives in your Antivirus software.Read→
Aircraft FAQ
Using the Virtual CrewInstructions on using the CSS Virtual Crew.Read→Using the Takeoff CardInstructions on using the Takeoff card.Read→How do I toggle the Sun VisorsInformation on using the Sun Visors.Read→How do I uplink my flight plan from SimBrief?Instructions on uplinking your SimBrief route to your FMC.Read→My radio isn't working! vPilot is displaying random numbers instead of my frequency!Information on using the Audio Control Panel.Read→What is PTOW/PLDW?Information on the abbreviations found in the EFB Performance calculator.Read→Setting the Parking BrakeThe CSS 737 simulates the real 737 parking brake setting procedure. Here's how to do it.Read→The plane shows that it's following the route perfectly, but it's actually deviated from it!Since the 737 Classic is not equipped with GPS, you may encounter Map Shift.Read→Key BindingsA list of available Key Bindings for the CSS 737 Classic.Read→My gear horn is sounding/unsafe gear lights are on!The 737 Classic gear horn might catch you off guard if you're not used to it.Read→I can't load the aircraft weights!Instructions on loading the aircraft via the EFB.Read→Can I do an RNAV / RNP / LNAV / VNAV / LPV approach in the CSS 737 Classic?The 737 Classic is not equipped with GPS so it cannot do some of the more modern approaches.Read→I can't arm VNAV for departure!On the 737 Classic, VNAV is unavailable until 400ft AGL.Read→Aircraft DocumentationInstructions on locating Aircraft documentationRead→Updating the AIRACInstructions on updating the FMC AIRAC cycle.Read→
Aircraft Customization
Still need help?
Please check the troubleshooting articles first. If you still need help, contact CSS Support via the Support Center.