Troubleshooting & Support

How to collect Logs for Support

Guidance on collecting logs to recieve support.

Updated 2026-05-30

When contacting our Support staff, please attach the following logs:

The CSS Launcher Log, located at:

\CSS Launcher\CSS_Launcher_Log.txt

For all Launcher and Aircraft issues.

The CSS Core Log, located at:

\Community\css-core\Log.txt

These logs are crucial for our Support team to provide you with swift assistance.

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Support Tickets

Check known issues and knowledge base first, then submit a ticket with product, simulator version, issue category, description, and attachments.

Rotary Knobs not working

This means you must set your Cockpit Interaction System to Legacy.

Open the CSS Support Center

Source: CSS Launcher User Manual, Rev. 5 — December 2025.