Troubleshooting & Support

My Aircraft does not initialize!

This normally means that the CSS Launcher is unable to connect to the sim.

Updated Latest published version

This normally means that the CSS Launcher is unable to connect to the sim.

If your aircraft does not initialize and your yokes are turned sideways

This indicates a problem with the connection between the CSS Launcher and your simulator.

Try the following:

1. Make sure the CSS Launcher is running and your license is showing in there, and check in Task Manager that "gate.exe" is running.

2. Whitelist CSS Launcher and gate.exe in your antivirus software or disable it entirely.

3. Restart your sim.

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Collect Logs

Guidance on collecting logs to recieve support.

Support Tickets

Check known issues and knowledge base first, then submit a ticket with product, simulator version, issue category, description, and attachments.

Open the CSS Support Center

Source: CSS Launcher User Manual, Rev. 5 — December 2025.